Return Policy and Procedure
Your Satisfaction Matters:
Your happiness is our priority at Salua. While we strive to provide the best, we understand that sometimes, a return is necessary. Our simplified return process ensures hassle-free returns within 7 days after your order has been received.
How to Begin a Return:
We've streamlined our return process to ensure it's straightforward and stress-free. Follow the steps below:
- Submit a Return Request:
- Upon approval of your return request, and if shipping is required, you will receive an email containing shipping instructions and a return shipping label. Following the return of the product, your refund will be processed.
Return Conditions:
- Items must be returned in their original condition: unworn, unaltered, and unwashed, with all tags and liners attached, and in original packaging.
- Please initiate your return within 7 days of order receipt.
Sales Items:
All sale items are final sale and not eligible for return.
Return Conditions:
Return Conditions:
- Items must be returned in their original condition: unworn, unaltered, and unwashed, with all tags and liners attached, and in original packaging.
- Please initiate your return within 7 days of order receipt.
Sale Items
Sales Items:
All sale items are final sale and not eligible for return.
Shipping & Delivery
Take advantage of our complimentary shipping offer for orders exceeding $150.
Refunds
Refunds will be processed after the returned item(s) have been received and inspected. Please allow up to two billing cycles for the credit to appear on your statement.
Thank you for shopping with Salua! We’re here to assist you and ensure your shopping experience is delightful.